Shipping and Returns:

All orders are carefully packed and shipped via UPS or USPS Priority Mail. We highly recommend buying insurance for all purchases. Please open and inspect all packages when you receive them. We may be unable to fix problems not discovered in a timely fashion. Missing or Wrong Items: Please check your invoice to make sure the item hasn't been backordered, then mail us at sales@shultzie.com. If you are unsatisfied with an item, please mail us at the same address. No returns are accepted without prior authorization. Buyer pays return shipping costs.

Shipping Damage:

If your package arrives in anything but pristine condition, it is UPS or USPS damage. We inspect, package and ship with the utmost care, doing everything in our power to ensure the safety of your purchase in transit. Unfortunately, due both to the fragile nature of some of these items and the rigors of current shipping practices, some items do not arrive unscathed. Even if the box shows no apparent damage, please open and inspect your purchase immediately up on receiving it. Damage in transit does not always affect the shipping packaging. Shakes, drops, and other inept or abusive handling can harm your item without leaving visible signs on the outside of the box. Please double check and let us know if any damage is found and save the shipping box and packaging. While we would like to handle everything for you, the shippers require that you the receiver handle any damage reports. If the package shipped UPS - Please call UPS Customer Service at 1-800-PICK-UPS (1-800-742-5877) to report any damage to UPS shipments. Then please call us at (888)474-8589 or mail us at sales@shultzie.com. UPS will normally send someone to inspect the package and we cannot refund or replace damaged merchandise without this inspection. We apologise for any inconvenience this may cause, but as UPS self insures we are required to play by their rules. Priority Mail - Please call us at (888) 474-8589 or mail us at sales@shultzie.com. In both case you may be asked to hold on to the original shipping container as they process the claim.